Refund policy

SHOPPIE RETURN & REFUND POLICY

Effective Date: June 4, 2026

Thank you for shopping with Shoppie. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns and refunds are handled.

1. 90-Day Return Policy

Shoppie offers a 90-day return window from the date your order is delivered.

To be eligible for a return, items must be requested within 90 days of delivery.

2. Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Item is in original condition

  • Item has not been heavily used or damaged by the customer

  • Item is returned with original packaging (if available)

  • Item is not listed as a non-returnable product

Shoppie reserves the right to deny returns that do not meet these requirements.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Clearance or final sale items

  • Gift cards

  • Customized or personalized products

  • Items damaged due to misuse or improper handling by the customer

4. How to Start a Return

To initiate a return, contact us at:

shopshoppie9@gmail.com

Please include:

  • Order number

  • Reason for return

  • Photos of the product (if damaged or defective)

We will review your request and provide return instructions if approved.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing time may vary)

  3. Contact your bank

  4. If still unresolved, contact us at shopshoppie9@gmail.com

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order details.

We will offer a replacement, refund, or appropriate resolution depending on the situation.

8. Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is due to:

  • Our error

  • Damaged item

  • Incorrect item received

Shipping costs are non-refundable unless otherwise stated.

9. Exchanges

We only replace items if they are defective, damaged, or incorrectly sent. If you need an exchange, contact us at shopshoppie9@gmail.com.

10. Chargebacks

We encourage customers to contact us first before filing a chargeback. Many issues can be resolved quickly through our support team.

11. Contact Information

If you have questions about returns or refunds, please contact:

Shoppie
Email: shopshoppie9@gmail.com
Website: https://shopshoppie-store.myshopify.com